If there was a payment error (identical orders, double payment, among others), or we cannot handle your order, you may be eligible for a full refund. Again, if you cancel your order before it is assigned to a writer, you will receive a full refund.
If a writer has been assigned to your order and less than half of the order has been completed, you will be eligible for a 70% refund because the writer has begun working on your order and should be compensated for their effort and time.
You will be able to receive 50% of your money back if a writer has been assigned to your order and more than half of the order has been completed or if we are unable to complete the order.
We will not be able to refund in any other circumstances to prevent abuse of the facility. See our money bank guarantee under our Terms and Conditions for more information on our refund policy.
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